Informational Notes
1) OFFICE HOURS
our offices keep the following hours:
Monday through Friday from 9 a.m. to 12:30 p.m. - excluding Italian and San Marino holidays
2) EMERGENCIES
only and exclusively in case of need related to ongoing groups, we can be reached on our emergency cell phone at the number indicated in the voucher sent active on Saturdays and holidays from 10 a.m. to 9 p.m.
3) FACILITIES
The classification of hotels is indicated by stars. Please remember that the assignment of stars does not always correspond to the expectations of your clients. To be on the safe side, always ask our booking department for more details.
4) PRICES
published prices are in EURO, per person, per day, net to SAN MARINO EVENTS T.O. and include VAT. We specify that these are confidential rates reserved for travel agencies. They refer exclusively to groups of adults and students (prices are separated in the various tables between adults and students) consisting of a minimum of 25 people. For student groups, any DOUBLE SUPPLEMENT will be indicated at the time of bidding. For groups consisting of fewer people you can contact us directly. Student prices refer to elementary, middle and high school. Where not indicated STAY TAXES are always included.
5) BOARD
The treatment is specified for each hotel. It is important to know that half board (HB) is provided with arrival at dinner and departure after breakfast. The possibility of being able to substitute dinner for lunch is always to be checked
6) RESERVATIONS
RESERVATION must be made only in writing by fax or e-mail. Confirmation shall be considered finalized only upon written confirmation by SAN MARINO EVENTS TOUR OPERATOR followed by the immediate sending of payment according to commercial agreements. In the absence of commercial agreements any written confirmation must be immediately followed by a copy of the bank transfer showing payment of the deposit of 30% for Italy bookings and 50% for Foreign bookings. The balance 30 days before the group's arrival. In case the terms of payment are not respected SAN MARINO EVENTS TOUR OPERATOR will have the right to cancel the reservation.
7) ACCOMMODATION
for adult groups accommodation is provided in basic double, triple and quadruple rooms upon request and single rooms always upon request, with supplement and always according to hotel availability. For student groups, accommodation is provided in multiple rooms for students and double or single rooms for accompanying persons (always upon request and subject to hotel availability). In the event that the number of accompanying persons is more than 10 percent of the group members, a supplement may be required, which will be communicated to you at the time of the request or at the time the rooming is sent.
8) SUPPLEMENTS.
Drinks are excluded unless otherwise stated. Drinking water at the table is also excluded. Meals included in the price are all with tourist menus. One-night stays may require a surcharge that generally ranges from €1.50 to €6.00 per person. In addition, the prices listed in this catalog are not valid during periods of holidays, bridges, fairs and special events. A surcharge may be required for these periods, which will be communicated at the time of the offer. Below we indicate some of these periods:
- New Year's Eve and Epiphany
- Carnival (16/02-05/03)
- Easter (19/04-22/04)
- April 25 - Ascension and Pentecost (26/05-29/05 and 07/06-10/06)
- June 2
- Corpus Christi (16/06-19/06)
- November 1 - Immaculate Conception Bridge
- Christmas Fair periods
You will be notified at the time of bidding for each city.
9) FREE.
Normally 1 gratuity is granted for every 25 paying persons in student multiples and adult doubles unless otherwise agreed at the time of the offer.
10) RESERVATION FEES
for booking individual services that are not accompanied by hotel reservations, there is an additional charge of 30.00 euros per case, both for reservations in Italy and abroad.
11) SECURITY DEPOSIT
A security deposit may be required for student groups at the discretion of the hotel management. This deposit is paid directly to the hotel upon arrival and is returned upon departure upon verification of damage caused by the children. Please note that this deposit may be withheld not only in case of property damage but also in case of disturbing noises or behavior that inconveniences the hotelier or hotel guests.
12) MEAL TIMES
in restaurants and hotels, the midday meal is generally served between 12 noon and 1:30 p.m. while the evening meal is generally served between 7 p.m. and 8:30 p.m. unless otherwise specified on the reservation voucher or for organizational reasons that cannot be foreseen at all.
13) INSURANCE
upon request we take out for all participants of the trip booked with San Marino Events T.O. an insurance policy for personal assistance, medical expenses reimbursement and baggage (Europ Assistance).
health care
baggage insurance
medical expense reimbursement (maximums: € 3,000.00 abroad and € 500.00 in Italy)
WARNING: Do not take any action without contacting the Europ Assistance Operations Center on 02 58 28 65 32. The following information should be given immediately when calling: type of intervention required, first and last name, Europ Assistance card number and telephone number.
The texts of the guarantees and benefits of items 1, 2 and 3 are listed in the policy conditions booklet that will be given to the group at the time of conclusion.
COSTS: contact our offices .
14) SPECIAL RECOMMENDATIONS
- always check the number of participants on the voucher and correct it in case of inaccuracies since this number will be taken as a reference in the billing unless no-show penalties are applied by the suppliers
- when the services provided are different from those indicated on the voucher make changes in agreement with the supplier
- always notify well in advance (at least 24 hours in advance) our offices for the arrangement of any travel baskets in lieu of lunches or dinners
- any delays should be promptly communicated to all suppliers (phone numbers are always on the vouchers)
- any disputes on our invoices must be received in writing to San Marino Events T.O. no later than 7 business days after receipt of the invoice.
